IT Support · Bury St Edmunds
IT Support in Bury St Edmunds for Local Businesses
Reliable Windows PC and Microsoft 365 support for businesses in Bury St Edmunds, established 1990.
Tell us what you need
No obligation and no sales visit. Tell us roughly how many computers you have and what is going wrong.
What we look after
IT Support services in Bury St Edmunds
Day-to-day support, email, security and the machines themselves. The same people either way, whether it is a five-minute question or a laptop that will not start on a Monday.
IT Support Contracts
Monthly IT support contracts for Windows PCs, laptops and Microsoft 365 in Bury St Edmunds.
See details
Remote IT Support
Remote IT support for Windows PCs, laptops and Microsoft 365 - resolved over the phone or by taking control of your screen, without waiting for an…
See details
Onsite IT Support
On-site IT support for Windows PCs, laptops and Microsoft 365 in Bury St Edmunds and the surrounding area.
See details
Emergency IT Support
When your systems go down during office hours, every minute costs you money.
See details
Pay As You Go IT Support
No monthly contract needed.
See details
Microsoft 365 and Email Management
We set up, manage and support Microsoft 365 for businesses in Bury St Edmunds - from email and Teams to SharePoint and OneDrive.
See details
Cyber Security for Business
Cyber attacks hit businesses of every size.
See details
Phishing Protection and Staff Training
Phishing attacks are a common way businesses lose data and money.
See details
Computer and Laptop Repairs
Windows PC and laptop repairs for homes and businesses in Bury St Edmunds and the surrounding villages.
See detailsWhy people ring us
The problems we hear about most
You have become the IT person
Nobody gave you the job. You are just the one who worked out the printer once, and now every question comes to you.
There is nobody to ring
Or there is, and they answer two days later. One number, and somebody who picks it up, is most of what people are buying.
No idea if what you pay is reasonable
Nobody publishes prices, so there is nothing to compare with. We will tell you what we charge and what moves it, before you ask us to quote.
Being talked down to
You should not have to know what any of it is called to get an answer you can act on. If we cannot explain it plainly, that is our problem, not yours.
The last provider went quiet
They set everything up, then stopped answering, and nobody knows the passwords. It is recoverable, and it is the first thing we sort out.
Not sure whether you are covered
Backups nobody has tested, security software nobody checks, accounts of people who left last year. Quiet worries, and all of them checkable.
IT Support for Bury St Edmunds Businesses - Windows PCs and Microsoft 365
IT Support Bury St Edmunds provides managed support for Windows PCs, laptops and Microsoft 365 to businesses across Bury St Edmunds and the neighbouring villages.
We do not offer Apple Mac support. Everything we do is focused on the Windows and Microsoft 365 environment, and that focus means we are better at it than a provider trying to cover every platform and technology at once.
Why Managed IT Support Makes Sense
Running a business with ageing or poorly maintained computers costs more in lost time than most owners realise. A machine that takes ten minutes to start up, or a Microsoft 365 account that stops syncing without warning, chips away at productivity every single day. Managed support means someone is keeping an eye on these things before they become a crisis.
A common problem for small businesses is neglected Windows updates and security patches. Machines that are not kept current are significantly more vulnerable to ransomware and data loss.
Microsoft ended mainstream support for Windows 10 in October 2025. Businesses still running Windows 10 on hardware that cannot be upgraded to Windows 11 are now using an operating system that will no longer receive security patches, which is a real risk worth addressing promptly. If you are unsure whether your machines are affected, call us on 01284 335592 and we can talk it through.
Our Support Plans - Priced Per Computer, Not Per User
All our contracts are billed per computer per month and exclude VAT. There are two managed contract options and a pay-as-you-go block alternative for businesses that prefer not to commit to a monthly arrangement.
Business Essentials
Unlimited remote support and phone support, with updates, backups and security monitoring included. On-site visits are charged separately at a £60 call-out fee plus labour. Prices per computer per month:
- 1 computer: £36.00
- 2 to 3 computers: £31.20 each
- 4 to 9 computers: £25.20 each
- 10 to 17 computers: £22.20 each
- 18 or more computers: £21.60 each
Business Premium
Everything in Business Essentials, with on-site labour and call-out costs included in the monthly price. This is the right option if you want total cost predictability. Prices per computer per month:
- 1 computer: £54.00
- 2 to 3 computers: £42.00 each
- 4 to 6 computers: £38.60 each
- 7 to 9 computers: £33.80 each
- 10 to 12 computers: £31.20 each
- 13 to 15 computers: £28.40 each
- 16 to 19 computers: £25.40 each
- 20 or more computers: £24.40 each
No Monthly Contract - Pre-Paid Time Blocks
If a rolling contract does not suit your business, we offer pre-paid blocks of support time. Prices exclude VAT:
- 4-hour block: £312
- 8-hour block: £592
- 16-hour block: £1,123
Ask us when you call.
Managed Email
We also provide a managed email service for businesses that want their email infrastructure looked after alongside their devices. Pricing for this is quoted on request - call 01284 335592 or email [email protected] for details.
What to Expect When You Contact Us
Where a visit is needed, we will tell you the likely cost before we come out.
Routine monitoring runs in the background on all supported machines, which means we can often identify a problem - a failing hard drive, a backup that has stopped working, a security alert - before it causes damage. This is not something we switch on when you ask for it; it is part of every support option we offer.
Serving Bury St Edmunds and Nearby Villages
We support businesses in Bury St Edmunds itself and in the surrounding area, including Thurston, Horringer, Barrow, Fornham All Saints, Flempton, Risby, Little Saxham, Great Saxham, Chevington and Chedburgh. If you are based in a nearby village not listed here, call us and we will let you know whether we cover your location.
Suffolk businesses face the same IT challenges as anywhere else: hardware that outlives its usefulness, software licences that lapse unnoticed, and staff who lose hours to problems that could have been prevented. We are here to deal with all of that, straightforwardly and at a known cost.
Get in Touch
To find out which support option suits your business, call us on 01284 335592 or email [email protected]. We will ask a few straightforward questions about your setup and give you a clear answer about what would work and what it would cost.
How it works
Four steps, no surprises
You ring or send the form
Tell us roughly how many computers there are and what is going wrong. No jargon needed at any point.
We look at what you have
A short review of the machines, the email and the backups, so anything we quote is based on what is there rather than a guess.
You get the options in writing
What each level covers, what it costs a month, and what is not included. Plain English, so you can compare it with what you pay now.
We take it over
Accounts and licences into your name, everything written down, and a number that gets answered from day one.
Feedback
What Bury St Edmunds businesses say
The business machines supplied our company new laptops, with full IT support with them and Office 365 which they also manage. We have also got their managed Eset security which is a must. There prices are amazing and there professional staff are second to none. Josh has been amazing throught our IT migration and we couldn't be happier. We have also brought our laser printers from them now also at amazing prices. We will not be going anywhere else and fully recommend you all to let TBM look after all your IT requirements. Thanks again. Mark
The team at TBM have been excellent in helping me buy a laptop to suit my needs. Josh was fantastic at explaining the technical side of things. He listened to what I needed and then showed me computer options along with explaining the pros and cons for each. In less than a week they had me set up with my new system and offer support moving forwards with anything I need. A very fair price (better than high street retailers) along with outstanding customer service. Thank you very much TBM team!
Steve and the team at TBM could not be more accomodating or helpful, offering a prompt five star service.
I have been a customer with TBM for many years. I have a support contract for my IT and an OKI printer. TBM’s service is always very prompt and helpful. For instance, when I needed a new printer, they did a thorough assessment of my printing needs for the business and recommended a machine that, though more expensive than I would usually buy, has worked out cheaper because of the lower running costs, print quality and reliability of the machine. Today, I emailed their sales department to order a toner cartridge for my printer at around 9.25 a.m. this morning and it was delivered by 12.00 midday today and they also took away an old cartridge to be recycled. Any computer issues I have had have been resolved quickly at times that fit around the appointment times in my business day enabling me to focus on providing great customer service to my clients. I thoroughly recommend TBM for the quality of their business machines service.
I have used TBM now a few times for various different IT jobs, including support, printer ink, purchasing a new laptop, and phone repairs. I have dealt with Josh and David. I have to say I have found the service to be excellent, very good communication, speed and efficiency, and good honest advice! Thanks TBM, I will now not go anywhere else! Mark
Areas covered
IT Support across We cover Bury St Edmunds and the surrounding area, including villages such as Thurston, Horringer, Barrow, Fornham All Saints, Flempton, Risby, Little Saxham, Great Saxham, Chevington and Chedburgh.
Based in Bury St Edmunds and working within roughly a 30-minute drive. If your village is not listed, call and ask - it usually is.
About us
IT Support Bury St Edmunds
IT Support Bury St Edmunds has been helping local businesses keep their computers running since 1990. We work exclusively with Windows PCs, laptops and Microsoft 365, so every business we support gets focused, practical help rather than a generalist fix-anything approach. Our roots are firmly in Bury St Edmunds and the surrounding villages.
What sets us apart is straightforward pricing and a support model built around the way small and medium-sized businesses actually work. Our managed support contracts are priced per computer, not per user, so you always know exactly what you are paying for. We offer two contract tiers and a pay-as-you-go block option, meaning you can choose the level of cover that fits your business without being pushed into something bigger than you need.
Questions
The questions we get asked before anyone signs anything
What should I budget for a managed IT support contract in Bury St Edmunds?
What should I budget for remote IT support for a small business in Bury St Edmunds?
What should I budget for an on-site IT support contract in Bury St Edmunds?
What should I budget for emergency IT support in Bury St Edmunds if I do not have a contract?
What should I budget for a block of pay as you go IT support?
What should I budget for Microsoft 365 management in Bury St Edmunds?
What should I budget for cyber security support for a small business in Bury St Edmunds?
What should I budget for phishing simulation and staff training?
Advice
Latest from the blog
IT Support vs IT Consultancy: What Is the Difference and Which Does Your Business Need?
IT support and IT consultancy are not the same thing, and buying the wrong one can leave your business either over-spending or under-protected. This guide explains the difference and helps you decide what a small business in Bury St Edmunds actually needs.
Read more 2 November 2026IT Support vs IT Consultancy: What Is the Difference and Which Does Your Business Need?
IT support and IT consultancy are not the same thing, and choosing the wrong one can cost your business time and money. This guide explains the difference and helps you decide what your Bury St Edmunds business actually needs.
Read more 26 October 2026How Many IT Support Hours Does a Typical Small Business Office Use Each Month?
Not sure how many IT support hours your small business actually needs each month? This guide breaks down typical usage by office size and explains the difference between reactive and proactive support.
Read moreWant to know what this would cost you?
Ring and ask. We will want to know how many computers you have and how you work, and you will get a straight answer rather than a discovery process.