About IT Support Bury St Edmunds
IT Support Bury St Edmunds has been helping local businesses keep their computers running since 1990. We work exclusively with Windows PCs, laptops and Microsoft 365, so every business we support gets focused, practical help rather than a generalist fix-anything approach. Our roots are firmly in Bury St Edmunds and the surrounding villages.
Our story
How we work
What sets us apart is straightforward pricing and a support model built around the way small and medium-sized businesses actually work. Our managed support contracts are priced per computer, not per user, so you always know exactly what you are paying for. We offer two contract tiers and a pay-as-you-go block option, meaning you can choose the level of cover that fits your business without being pushed into something bigger than you need.
When something goes wrong, we tackle it remotely or by phone first, resolving most problems without anyone needing to visit your office. Where a visit is needed, our pricing is clear before anyone turns up. We keep your machines updated, your backups running and your security in check as a matter of routine, not as an optional extra bolted on after a problem has already occurred.
We work only during office hours, which means you always reach a real person rather than an out-of-hours answering service. After a job is done, we do not disappear. Ongoing monitoring is included across all our support options, so we can often spot and deal with a potential issue before it turns into lost working time for your staff.
How it works
What happens when you call
You ring or send the form
Tell us roughly how many computers there are and what is going wrong. No jargon needed at any point.
We look at what you have
A short review of the machines, the email and the backups, so anything we quote is based on what is there rather than a guess.
You get the options in writing
What each level covers, what it costs a month, and what is not included. Plain English, so you can compare it with what you pay now.
We take it over
Accounts and licences into your name, everything written down, and a number that gets answered from day one.
What we stand for
Plain standards, kept
- Turn up when we said we would, and ring you if anything changes.
- Quote it in writing, itemised, and charge what we quoted.
- Explain it in plain English, so you can decide - no jargon, no talking down.
- Leave it commissioned, explained and cleaned up, with the holes made good.
Feedback
What customers say
The business machines supplied our company new laptops, with full IT support with them and Office 365 which they also manage. We have also got their managed Eset security which is a must. There prices are amazing and there professional staff are second to none. Josh has been amazing throught our IT migration and we couldn't be happier. We have also brought our laser printers from them now also at amazing prices. We will not be going anywhere else and fully recommend you all to let TBM look after all your IT requirements. Thanks again. Mark
The team at TBM have been excellent in helping me buy a laptop to suit my needs. Josh was fantastic at explaining the technical side of things. He listened to what I needed and then showed me computer options along with explaining the pros and cons for each. In less than a week they had me set up with my new system and offer support moving forwards with anything I need. A very fair price (better than high street retailers) along with outstanding customer service. Thank you very much TBM team!
Steve and the team at TBM could not be more accomodating or helpful, offering a prompt five star service.
I have been a customer with TBM for many years. I have a support contract for my IT and an OKI printer. TBM’s service is always very prompt and helpful. For instance, when I needed a new printer, they did a thorough assessment of my printing needs for the business and recommended a machine that, though more expensive than I would usually buy, has worked out cheaper because of the lower running costs, print quality and reliability of the machine. Today, I emailed their sales department to order a toner cartridge for my printer at around 9.25 a.m. this morning and it was delivered by 12.00 midday today and they also took away an old cartridge to be recycled. Any computer issues I have had have been resolved quickly at times that fit around the appointment times in my business day enabling me to focus on providing great customer service to my clients. I thoroughly recommend TBM for the quality of their business machines service.
I have used TBM now a few times for various different IT jobs, including support, printer ink, purchasing a new laptop, and phone repairs. I have dealt with Josh and David. I have to say I have found the service to be excellent, very good communication, speed and efficiency, and good honest advice! Thanks TBM, I will now not go anywhere else! Mark
Want to talk it through?
Ring and speak to the person who will look after it, or send the form and we will get back to you the same working day.