IT Support in Soham

About Soham

Soham is a Cambridgeshire market town. The town has businesses operating from both commercial premises and home offices.

IT Support for Soham Businesses

Soham businesses need IT support that actually turns up when something goes wrong, not a distant helpdesk that logs a ticket and leaves you waiting. We do not offer Apple Mac support.

If your business is based in Soham, you are straightforward to reach from our Bury St Edmunds base via Newmarket and the A142. We also cover neighbouring towns including Ely and Newmarket, and villages across this part of Cambridgeshire and west Suffolk.

What We Cover

Our support covers Windows PCs and laptops, Microsoft 365 setup and ongoing management, business email, antivirus and security monitoring, and Windows and software updates. We handle remote support by phone and remote access, and on-site visits where the job needs it.

• Windows PC and laptop setup, repair and maintenance
• Microsoft 365 licensing, setup and ongoing support
• Business email - including our managed email service
• Antivirus, security patching and software updates
• Data backups - monitored and verified
• On-site visits for Soham and surrounding areas

We do not support Apple Macs. Our pricing, contracts and services are built around the Microsoft platform.

Support Contracts: Clear Pricing Per Computer

Our contracts are priced per computer per month, not per user, so you know exactly what you are paying as your team grows or shrinks. All prices below exclude VAT.

Business Essentials covers unlimited remote and phone support during office hours, with updates, backups and security monitoring included. On-site visits are charged separately: a £60 call-out fee plus labour. Pricing per computer per month:

• 1 computer: £36
• 2-3 computers: £31.20 each
• 4-9 computers: £25.20 each
• 10-17 computers: £22.20 each
• 18 or more computers: £21.60 each

Business Premium includes everything in Business Essentials, and on-site call-outs and labour are included in the monthly price. Pricing per computer per month:

• 1 computer: £54
• 2-3 computers: £42 each
• 4-6 computers: £38.60 each
• 7-9 computers: £33.80 each
• 10-12 computers: £31.20 each
• 13-15 computers: £28.40 each
• 16-19 computers: £25.40 each
• 20 or more computers: £24.40 each

If you are not sure which plan fits, call us and we will go through the options with you based on how many computers you have and how critical your IT is to daily operations.

No Monthly Contract? Use a Block of Hours

If a rolling contract does not suit your business, we offer pre-purchased blocks of support time. All prices exclude VAT:

• 4 hours: £312
• 8 hours: £592
• 16 hours: £1,123

This works well for smaller Soham businesses or home-based workers who need occasional support and monitoring without committing to a monthly plan. The monitoring element means we can flag issues before they become failures, even if you only call on us occasionally.

Microsoft 365 Support

Microsoft 365 is now the standard for business email, Word, Excel and Teams. However, licensing it correctly, setting up user accounts properly and keeping everything updated is where many small businesses come unstuck. A common problem is licences being duplicated when staff leave, or shared mailboxes set up incorrectly so that emails are missed.

We can also supply and manage a dedicated business email service if Microsoft 365 is more than your business needs right now. Ask us for details - pricing is quoted on request depending on the number of mailboxes and your requirements.

Why Ageing Windows PCs Are a Real Risk

A common issue in small offices is computers that are kept running long past the point where they should be replaced or upgraded. Windows 10 reaches end of support in October 2025, meaning no further security patches from Microsoft. A PC running an unsupported operating system becomes a liability, particularly if it handles customer data, financial records or business email. The answer is not always a new machine - in many cases an existing PC can be upgraded to Windows 11 if the hardware meets the requirements. We can assess your machines and advise on the most cost-effective path.

Businesses running older hardware often find that ageing network infrastructure compounds the problem - slow connections, outdated switches and poorly maintained cabling all make IT problems worse. A proper audit of what you have is often the first useful step.

Backups: What a Good Setup Actually Looks Like

Many small businesses have a backup of some kind, but far fewer have a backup that has been tested. A backup that has never been restored is an untested assumption. A good backup routine involves regular automated backups to a separate location (not just the same machine or the same desk), regular verification that the backup has completed, and occasional test restores to confirm the data is actually usable. All our support contracts include backup monitoring as standard, so you are not relying on remembering to check it yourself.

Security for Small Businesses

Small businesses are targeted by ransomware and phishing attacks just as frequently as larger organisations - in some cases more so, because attackers know that smaller operations are less likely to have dedicated IT staff. Keeping Windows updated, running reputable endpoint security software and making sure Microsoft 365 accounts have multi-factor authentication enabled are the three most impactful steps any small business can take. We handle all three as part of our standard support contracts.

Areas We Cover Near Soham

As well as Soham itself, we support businesses in Ely, Newmarket and the villages in between, and across into west Suffolk including Bury St Edmunds, Thurston, Barrow, Horringer, Fornham All Saints, Chevington, Chedburgh and Risby. If you are not sure whether your location falls within our area, call us and ask.

Get in Touch

If you are a Soham business looking for reliable, straightforward IT support for your Windows PCs and Microsoft 365, call us to talk through what you need. We can take you through the contract options and pricing, or discuss a block of hours if that suits better. There is no pressure - just a straight conversation about what will work for your business.

The businesses here

Soham has a mix of housing types across the town.