IT Support Contracts in Haverhill

How IT Support Contracts Are Priced

Our contracts are priced per computer per month, not per user. That's an important distinction. If three members of staff share two machines, you pay for two computers, not three users. For small offices with shared or part-time setups, per-computer pricing almost always works out cheaper.

All prices below exclude VAT. There are two plans to choose from, and the right one depends on how often your office actually needs an engineer on-site.

Business Essentials Prices

Business Essentials includes unlimited remote and phone support during office hours, with updates, backups and security kept in check. On-site visits are not included - if an engineer needs to come to your office, that's charged at £60 per call-out plus labour on top of the monthly fee.

• 1 computer: £36 per month
• 2 to 3 computers: £31.20 each per month
• 4 to 9 computers: £25.20 each per month
• 10 to 17 computers: £22.20 each per month
• 18 or more computers: £21.60 each per month

For a Haverhill business with five computers on Business Essentials, the monthly contract fee would be £126 (5 x £25.20) excluding VAT. On-site visits are extra if needed.

Business Premium Prices

Business Premium covers everything in Business Essentials and includes on-site call-outs and labour in the monthly price.

• 1 computer: £54 per month
• 2 to 3 computers: £42 each per month
• 4 to 6 computers: £38.60 each per month
• 7 to 9 computers: £33.80 each per month
• 10 to 12 computers: £31.20 each per month
• 13 to 15 computers: £28.40 each per month
• 16 to 19 computers: £25.40 each per month
• 20 or more computers: £24.40 each per month

For the same five-computer office on Business Premium, the monthly fee would be £193 (5 x £38.60) excluding VAT, with no additional on-site charges on top of that.

What Pushes the Cost Up

Several factors can increase what you pay, and it's worth knowing about them before you sign anything.

Number of computers. The single biggest factor is straightforward - more machines mean a higher total monthly cost. However, the per-machine price drops as you add more computers, so the cost per machine falls the larger your office is. At 18 or more machines on Essentials, the rate drops to £21.60 per machine per month.

Choosing Premium when you need on-site visits often. If your office has older hardware, physical network equipment that needs attention, or staff who work at fixed desks with desktop PCs rather than laptops, on-site visits are more likely. Staying on Essentials and paying £60 per call-out each time could cost more than upgrading to Premium.

Add-ons outside the contract. A managed email service is available but priced separately on request. If your business needs that, ask for a quote for the full package so you're comparing like for like.

What Brings the Cost Down

Fewer computers than users. Because pricing is per computer, not per user, offices that share machines pay less. A team of eight working on five shared machines pays for five, not eight.

Volume discounts built into the pricing. The pricing tiers reward larger offices automatically. You don't need to negotiate - the lower per-machine rate at higher counts is part of the standard pricing.

Choosing Essentials if on-site visits are rare. If your team works mainly on laptops that connect remotely, and hardware faults are genuinely infrequent, the lower Essentials rate keeps monthly costs down without sacrificing the core support.

Pre-paid time blocks instead of a monthly contract. For businesses not ready to commit to a monthly arrangement, pre-paid blocks include monthly monitoring and priority service and are valid for up to six months:

• 4 hours: £312
• 8 hours: £592
• 16 hours: £1,123

These can make sense for offices that have internal IT capability most of the time but want a fallback for issues beyond their own skills.

What the Contracts Actually Cover

Both plans cover Windows PCs, Windows laptops and Microsoft 365. Apple Macs are not covered. Support runs during office hours - that includes emergency support within those hours. The contracts come with response options to suit your business's needs; ask about this when you discuss your setup.

Ongoing maintenance - Windows updates, backup checks, security monitoring - is included in both plans as standard. It happens in the background without you needing to manage it.

How to Work Out Which Plan Costs Less Over a Year

Take your number of computers and calculate the monthly fee for both plans. Then estimate honestly how many on-site engineer visits your office has needed in the past twelve months, and multiply that by £60 plus a reasonable labour cost. Add that to twelve months of Essentials fees and compare to twelve months of Premium. The answer is usually clear.

For businesses that have called out an engineer two or more times in a year, Premium nearly always works out cheaper overall. For those who can genuinely say they've had no on-site visits and none are likely, Essentials keeps the monthly bill lower.

Get a Price for Your Haverhill Business

We're based in Bury St Edmunds and have been supporting small businesses since 1990. Haverhill is nearby and we cover businesses there as part of our normal service area. Call us with the number of computers in your office and we can give you an exact monthly figure for both plans straight away.